At Wolford, we lead the market with exceptional European skin wear. We believe that the future of fashion is about substance. We are on a mission to drive progress through empowerment & liberation. Sparking an united journey with passion and an entrepreneurial mind set. We are committed to a better tomorrow, an open world. Embracing uniqueness and welcoming diversity. Born in Austria, at home in the world.

People willing to promote Wolford’s success are our most valuable capital. To boost the Online team at our headquarters in Milan, we are looking for a structured, analytical and creative personality as

Customer Insights Analyst (W/M/D)

In this position you are responsible for all customer related analytics and E-Commerce business related analytics.

Your Tasks:

  • Continuous analysis of all relevant KPIs from Online Marketing, CRM, Online Shop Performance, Social, Marketplaces, Assortment, Customer Service and Fulfillment as well as Operations KPIs such as share of payment methods and fraud etc. and derivation of optimizations in order to improve:
    • Customer Experience
    • Costs Optimization
    • Process Optimization
    • Better Localization

Your Profile:

  • Degree in Business / E-Commerce
  • 3 – 5 years of professional experience in Business Analytics
  • Knowledge of big data analytics
  • E-commerce experience preferable
  • entrepreneurial spirit and customer centric mindset

What we offer:

  • Flexible working hours, international work environment
  • Employee discount for Wolford products and merchandise

Come into the world of Wolford. We look forward to receiving your application!