At Wolford, we lead the market with exceptional European skin wear. We believe that the future of fashion is about substance. We are on a mission to drive progress through empowerment & liberation. Sparking an united journey with passion and an entrepreneurial mind set. We are committed to a better tomorrow, an open world. Embracing uniqueness and welcoming diversity. Born in Austria, at home in the world.

In this position you will create a professional and long term relationship with the customer and also take care of a daily guidance, training, support and monitoring of and to the customer service agents.

People willing to promote Wolford’s success are our most valuable capital. To boost the  customer service team at our headquarter in Bregenz, we are looking for a committed, highly motivated and fashion-conscious personality as

CUSTOMER SERVICE SPECIALIST COMBINED WITH SUPERVISOR ROLE

 

Your Tasks:

  • Organizing the different daily tasks within the team and monitor team performance on executing procedures
  • Train agents to adequately address a problem over the phone, in writing and how to write correspondence
  • Provide constructive feedback to agents and CS manager
  • Execute daily customer service tasks within own region and when required, together with the team, for other regions
  • Handling of customer complaints on the basis of product faults, delivery errors, transport damages or losses
  • Providing a pro-active, commercial advise and proposal of additional or complementary products

Your Profile:

  • an university degree, bachelor level in Sales, business management or marketing
  • at least three years of experience in a similar customer service/sales support function
  • proficiency in English all other Languages are a plus
  • hands-on mentality and stress resistant
  • strong organizational and problem solving skills
  • you are a teamplayer with intercultural sensitivity

What we offer:

  • flexible working hours, international work environment
  • employee discount for Wolford products and merchandise
  • company health management (company doctor, free bike rental, yoga courses etc.)
  • enjoy food in Wolford’s own restaurant at employee conditions

 

Come and join us at Wolford. We look forward to receiving your application!

Note: The minimum salary for this position is determined by the Austrian Collective Agreement.
The actual salary will be above the minimum salary depending on the qualification and work experience
of the candidate.

 

WOLFORD AG ·  Wolfordstraße 1 ·  6900 Bregenz

staff(at)wolford(dot)com