At Wolford, we lead the market with exceptional European skin wear. We believe that the future of fashion is about substance. We are on a mission to drive progress through empowerment & liberation. Sparking an united journey with passion and an entrepreneurial mind set. We are committed to a better tomorrow, an open world. Embracing uniqueness and welcoming diversity. Born in Austria, at home in the world.

People willing to promote Wolford’s success are our most valuable capital. To boost the  customer service team at our headquarter in Milan, we are looking for a committed, highly motivated and fashion-conscious personality as

Customer Service Specialist (f/m/d)

In this position you will create a professional and long term relationship with the customer and also provide support to facilitate sales and to achieve best possible daily service for all customer requirements.

Your Tasks:

  • Processing all subsequent actions related to orders (order completion, release of part deliveries, open order monitoring provide requested style data files)
  • Handling of customer complaints on the basis of product faults, delivery errors, transport damages or losses
  • Keep track of sponsored, discounted items per customer or other special orders
  • Providing a pro-active technical and commercial advise and proposal of additional or complementary products
  • Support of commercial activities & inbound and outbound follow-up
  • First line support for internal and external B2B users

Your Profile:

  • an university degree, bachelor level in Sales or business management
  • at least three years of experience in a similar customer service/sales support function
  • proficiency in German
  • proficiency in English (a third language is preferred)
  • hands-on mentality and ability to convince others
  • strong organizational and problem solving skills
  • you are a teamplayer with intercultural sensitivity

What we offer:

  • flexible working hours, international work environment
  • employee discount for Wolford products and merchandise
  • company health management (company doctor, free bike rental, yoga courses etc.)
  • enjoy food in Wolford’s own restaurant at employee conditions


Join the World of Wolford. We look forward to receiving your application!

WOLFORD AG ·  Human Resources · staff(at)wolford(dot)com

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